Temporary Shipping Policy & Rate Adjustments for RC Helicopters | Stirlingkit
Dear RC Community,
If you have noticed any recent delays with your helicopter order shipments over the past few days, we want to sincerely apologize and offer our full transparency. These unexpected delays were primarily caused by sudden international freight adjustments, carrier routing changes, and transit hub congestion.
To prevent these bottlenecks from affecting your future orders and to ensure every aircraft reaches your hands safely and swiftly, we are immediately implementing critical updates to our global shipping and logistics operations.
Please read the key policy changes below:
1. Standard Shipping Suspended – Automatic Express Upgrade
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What’s changing: Standard economic shipping options are temporarily suspended for general orders.
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The adjustment: To bypass current transit delays, all standard helicopter orders are now automatically upgraded to Express Courier (via DHL, UPS, or equivalent air freight partners) to guarantee priority dispatch and tracking.
2. Good News for Big Bird Fans: 800-Class & Above Unaffected
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Exemption Policy: We know our heavy-duty enthusiasts invest heavily in large-scale models.
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The policy: Orders for 800-class and above large-scale helicopters are completely unaffected by this shipping adjustment. They will continue to enjoy our regular Free Shipping & Tax Included policy as usual!
3. Default Express Dispatch for 450-Class & Above
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Standardized Speed: To ensure structural safety and speed during transit, all 450-class and above helicopter models will now be dispatched via express courier by default, bypassing congested ground networks.
4. Active Priority Lanes for North America & Europe
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Our Hong Kong global distribution hub has established direct priority flight lanes with DHL & UPS partners, ensuring seamless tracking and expedited customs clearance across the United States, Canada, and Europe.
🛡️ Our Risk-Free Guarantee: Full Refund Policy
We understand that these logistics updates may impact shipping costs or delivery expectations for some customers. Your satisfaction and trust mean everything to us.
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Zero Risk: If the updated express freight rates or shipping terms do not align with your expectations or budget, we guarantee an instant, hassle-free full refund upon request before your order is dispatched.
Questions or Need Assistance?
If you have any questions about your specific order, shipping rates to your region, or model classification (such as 450-class vs. 800-class policies), please do not hesitate to reach out to our customer support team at service@stirlingkit.com.
Thank you for your continuous support, understanding, and passion for the RC hobby.
— The Operations Team
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