Track Your Order

Stirlingkit Order Tracking

Your Order Is On Its Way

Every product is quality-checked and carefully packed before it leaves our warehouse. Track your parcel below. We're with you until it reaches your workbench.

Your tracking number (e.g. starting with YT or 1Z) is in your shipping confirmation email. Just shipped? For China / HK orders, tracking usually appears within 3–5 business days.

Only have your order number (e.g. #12345)? Find My Order →
Sign in with your email, no password needed.

QC-CheckedEvery product inspected before shipping
1-Year WarrantyOn every product we sell
US & EU WarehousesFast local delivery in 3–7 days
Since 2019Serving engine & RC hobbyists
4.5 ★★★★★Excellent on TrustpilotBased on 460+ reviews Read reviews → 4.9 ★★★★★Customer Product RatingFrom 3,000+ reviews with real photos See customer photos →
01What Happens Next

From Our Warehouse to Your Door

Here's where your order is in its journey, and what you can expect at each stage.

  1. 1
    Order PlacedConfirmation email sent within minutes
  2. 2
    ProcessingQC + packing
    In-stock items ship within 1 business day
  3. 3
    ShippedTracking number emailed
    China / HK orders: first scan in 3–5 business days
  4. 4
    In TransitCustoms & local carrier
    Updates may pause for a few days
  5. ✓
    DeliveredTime to unbox and build!
See every step in detail
  1. 1

    Order Placed

    Day 0

    We've received your order and payment. You'll get an order confirmation email with your order number (e.g. #12345).

  2. 2

    Processing & Packing

    Usually within 1 business day for in-stock items

    We check your items and pack them carefully. Pre-order items are packed once they're ready, according to the production schedule.

  3. 3

    Shipped: Label Created

    Tracking shows: Not Found / Info Received

    The first few days after shipping

    Your parcel is packed and labeled, and you'll receive a shipping confirmation email with your tracking number. The carrier hasn't scanned it yet, so there may be no tracking details for the first few days. This is normal. See the FAQ below for details.

  4. 4

    Picked Up by Carrier

    Tracking shows: In Transit

    The carrier has scanned your parcel, and the first tracking update appears. From here, tracking updates as your parcel moves.

  5. 5

    International Transit & Customs

    Tracking shows: In Transit

    China / HK warehouse orders only

    Your parcel clears export customs, flies to your country, and clears import customs. Tracking may not update for several days during this stage. That's normal, and your parcel is still on its way.

    Orders from our US and EU warehouses skip this step, as they've already cleared customs.

  6. 6

    Handed to Your Local Carrier

    Tracking shows: In Transit

    After arriving in your country, your parcel is passed to a local carrier (such as USPS, UPS, Royal Mail, DHL or DPD) for final delivery. Sometimes the local carrier gives it a new tracking number. Our tracker above follows the parcel automatically.

  7. 7

    Out for Delivery

    Tracking shows: Out for Delivery

    Your parcel is on the delivery vehicle and should arrive today. If no one is home, the carrier may leave a notice or take it to a pickup point (shown as "Available for Pickup").

  8. ✓

    Delivered

    Tracking shows: Delivered

    Your parcel has arrived! We recommend filming a short unboxing video. If anything is missing or damaged, contact us within 7 days of delivery.

What does my tracking status mean?
Status What it means
Not Found The carrier hasn't scanned your parcel yet. Normal for the first few days after shipping.
Info Received The shipping label has been created and the carrier has your parcel's details. It will be picked up soon.
In Transit Your parcel is on its way, possibly on a flight or in customs. Updates may pause for a few days.
Out for Delivery Your parcel should arrive today.
Available for Pickup Your parcel is waiting at a local post office or pickup point. Please collect it soon, as uncollected parcels may be returned.
Delivery Failure The carrier tried to deliver but couldn't (e.g. no one home or address issue). Check for a notice or contact the carrier to rearrange.
Exception Something unexpected happened. Often it's just a damaged or unreadable shipping label, and tracking will resume once the carrier replaces it. If the status stays the same for more than a few days, or mentions a customs hold or address problem, please email us and we'll help sort it out.
Delivered Your parcel has been delivered. Can't find it? See the FAQ below.
02Delivery Times

When Will It Arrive?

From our China / HK warehouse7–14 daysWorldwideShop in-stock engines →
From our US warehouse3–7 daysWithin the USShop US warehouse engines →Shop US warehouse RC helicopters →
From our EU warehouse3–7 daysWithin EuropeShop EU warehouse engines →

In-stock items usually ship within 1 business day. Pre-order items ship according to the production schedule, see Production Updates. Delivery times are estimates and may be longer during holidays and peak seasons. Full details in our Shipping Policy.

Who's Delivering My Parcel?

Our tracker above recognizes your carrier automatically. You can also check your parcel directly on the tracking pages below.

Carrier Shipping method Tracking number Track it here
YunExpress Standard (most orders) Starts with YT YunExpress tracking
UBI Smart Parcel Standard (some destinations) Usually numbers only UBI tracking
DHL Express Express (most orders) Numbers only DHL tracking
UPS Express Starts with 1Z UPS tracking

Why does my tracking show a different carrier? YunExpress and UBI are our international shipping partners. When your parcel reaches your country, they hand it to a local carrier (such as USPS, Royal Mail, Canada Post, Australia Post, DHL or DPD) for final delivery. This is normal, and your parcel is in good hands. Orders from our US and EU warehouses are delivered directly by local carriers such as USPS, UPS, FedEx or DHL.

Not sure where your order ships from? A YunExpress or UBI tracking number means it ships from our China / HK warehouse, with delivery in about 7–14 days.

03Helpful Resources

You May Also Want to Know

Manuals, setup tips, tools and a friendly community to help you get the most from your new model.

Download Your ManualRead through the assembly steps and parts list before your order arrives.Find your manual → Read the User GuideSetup tips, first-start advice and answers to common questions for your model.Browse user guides → Get the Right ToolsStarters, accessories and tools that make your first start easier.Shop engine tools → Join the CommunityMeet fellow builders, share your build and get tips from experienced hobbyists.Join us →
04FAQ

Common Questions

My order has shipped, but there's no tracking information. Why?

This is the most common question we get, and it's completely normal. Here's why:

  1. "Shipped" means your parcel is packed and labeled. When we ship your order, we create a shipping label and send you the tracking number right away, before the carrier has collected the parcel.
  2. The carrier needs to collect and scan it first. Tracking only shows details after the carrier's first scan. Until then, the tracker may say "Not Found" or "Info Received".
  3. Orders from China / HK take a little longer. Parcels are first gathered at an export hub before their first scan, so the first update usually appears within 3–5 business days.

Your parcel is safe and on its way. Please check back in a few days. If there's still no tracking information 7 days after your shipping email, contact us with your order number and we'll check it for you.

My tracking hasn't updated for several days. Should I worry?

Usually not. While your parcel is on an international flight or going through customs, tracking may not update for several days. It will update again once the parcel reaches the local carrier in your country.

If there has been no update for more than 10 days, please email us with your order number and we'll check with the carrier for you.

Need it fast or buying a gift?

If you need your order by a certain date, we recommend choosing items that are already in stock at a warehouse near you:

For an even faster delivery, choose express shipping at checkout (usually 3–5 days). Pre-order items ship according to the production schedule, so they're not the best choice for a gift with a deadline.

Running out of time? A Stirlingkit Gift Card ($30–$2,000) is delivered by email, so there's no shipping wait. Let them choose the engine or RC model they really want.

Sending it as a gift? Our products have no price tags, and we never include priced documents in the package. You can leave a gift message in the order notes at checkout, and we'll include it in the package.

Have a tight deadline? Email us at service@stirlingkit.com before you order, and we'll help you find the fastest option.

Where can I find my tracking number?

Once your order ships, we send a shipping confirmation email with your tracking number. If you can't find it, please check your spam or promotions folder.

Please note: your order number (e.g. #12345) is not a tracking number. To look up an order by its order number, use Find My Order.

I received more than one tracking number. Why?

If your order includes items from different warehouses, or both in-stock and pre-order items, we ship them in separate parcels so you get your in-stock items sooner. Each parcel has its own tracking number. Please track each one separately.

RC helicopter batteries are always shipped in a separate parcel, so they may arrive at a different time from your helicopter.

Prefer to receive everything together? Just leave a note at checkout or email us, and we'll do our best to ship your order in one parcel.

When will my pre-order ship?

Pre-order items ship according to the production schedule. You can check the latest status on our Production Updates page. We'll email you a tracking number as soon as your item ships.

Will I have to pay customs duties or taxes?

For orders sent by standard shipping, import duties and taxes are already included, so there is nothing extra to pay on delivery.

The exceptions are express shipping and RC helicopters: import duties and taxes are not included and may be collected by the carrier on delivery. Orders shipped from our US and EU warehouses have already cleared customs. See our Shipping Policy for details.

Tracking shows "Delivered", but I haven't received my parcel.
  • Check your mailbox, porch, garage, and any safe places around your home.
  • Ask your neighbors or building reception if they took it in for you.
  • Look for a delivery notice from the carrier, as the parcel may be at a local pickup point.
  • Sometimes parcels are marked delivered a day early, so please wait 24 hours.

Still can't find it? Email us with your order number, and we'll open an inquiry with the carrier right away.

My parcel has arrived. Is there anything I should do?

Every product is quality-checked before shipping. We recommend filming a short video while unboxing. If anything is missing or damaged, please contact us within 7 days of delivery with the video or photos, and we'll send a free replacement.

Can I change my shipping address?

If your order hasn't shipped yet, please email us as soon as possible with your order number and new address. Once a parcel has shipped, we can no longer change the address. Depending on the carrier, you may be able to arrange a delivery change directly with them.

We're Here for You

Still Need Help?

Choose the way that suits you best. Mona and Martin from our support team can help with any question, from orders and shipping to after-sales support.

Email Mona"Mona … was very helpful and resolved my issues."★★★★★ Kevin H., UK · TrustpilotMessage Mona
Email Martin"Special thanks to Martin, he is such a nice and friendly person."★★★★★ Michael L., Germany · Trustpilotservice@stirlingkit.comCopy Martin's Email
FacebookQuick questions? Photos and videos are welcome too.Open Facebook

We reply within 1 business day (Monday to Friday, 9:00–18:00 GMT+8). Messages sent over the weekend are answered on the next business day.

Thank you for being part of the Stirlingkit community. Happy building!
— Mona, Martin & the Stirlingkit Team