We would like to thank all Flywing EC135 customers for your continued trust and support. To further improve flight stability and enhance user experience, Stirlingkit has recently introduced an upgrade to the EC135 rotor head. Some customers have already received replacement rotor heads as part of this upgrade.
Why This Recall Is Taking Place
While the upgrade was designed to optimize performance, we have received feedback indicating:
Some customers experienced difficulties during the replacement process.
A few replacement rotor heads presented minor issues.
To ensure safety and consistent product quality, we are initiating a partial recall for specific customers. Please note: This recall is not due to a product defect, but rather to ensure the upgrade process is completed safely and effectively.
Recall Scope
The recall applies only to the following customers:
Customers who have not yet replaced their rotor head.
Customers who received a replacement rotor head but encountered problems.
Customers who have not yet received the replacement rotor head.
Customers who placed orders before July 17, 2024.
Important Notes:
Customers who have already completed the rotor head replacement and are experiencing no issues do not need to participate in the recall.
Orders placed after July 17, 2024 already include the upgraded rotor head and are not affected by this recall.
Next Steps
If you fall into the recall scope, please contact our customer service team via email. We will provide:
Detailed return instructions
Arranged logistics for safe product handling
Closing Statement
We understand this may cause some inconvenience, but this measure ensures your flying experience is both safe and enjoyable. Stirlingkit is committed to putting customers first, continuously improving our products and services.
If you are unsure whether you are included in the recall, please contact us via our official support channels (website message, email, or phone), and we will provide personalized guidance.
Sincerely,
The Stirlingkit Team
I received the upgraded rotor head, do I need to do anything else?