Return Policy

• Items returned for a change of mind that have been used, fully or partly assembled, or are missing original packaging or accessories
• Damage caused after delivery, such as accidents, misuse, modifications or normal wear and tear
• Change-of-mind returns requested more than 30 days after delivery
• Clearance items, custom orders and items marked "Final Sale"
• Products not purchased from stirlingkit.com

Not sure if your item qualifies? Just ask us. We'll always look for a fair solution.

Yes. Items bought during promotions such as Black Friday follow our normal 30-day return policy.

Clearance items can't be returned for a change of mind. Quality problems are still covered by our warranty, so if something is faulty, missing or damaged, we'll make it right.

We're sorry! Please contact us with your order number and a photo of the item you received. We'll send you the correct item, and if we need the wrong one back, we'll cover the return shipping.

It depends on where your order was shipped from. Items shipped from our US or EU warehouse can be returned to that same warehouse, which is faster and cheaper for you. All other items are returned to our warehouse in China, which usually takes about 15–30 days in transit. We'll send you the exact address once your return is approved. Once you've shipped it, just send us the tracking number so we can look out for it.

Not a separate one, and we're sorry if this is different from what you're used to. Many large retailers issue an RMA number together with a prepaid label or a home pickup, because their returns stay within one country. Most of our returns travel back across borders, many to our warehouse in China, where prepaid international labels and pickups usually aren't available. We know it's a little less convenient, so we keep everything else as simple as possible:

• Your approval email is your RMA. Every return is reviewed personally by our team. Once approved, our email serves as your return authorization. Please include a copy in your parcel.
• Drop off at any post office. Sorry, we can't provide prepaid labels or pickups. Please send the parcel from your local post office or a courier of your choice.
• Please share your tracking number. Sending it right after shipping lets us follow the parcel until it arrives.
• Our mistake, our cost. If the return is due to a wrong item, transit damage or a defect within 30 days, we reimburse the return shipping.

Sorry, we can't arrange pickups or provide prepaid return labels. Once your return is approved, please send the parcel from your local post office or a courier of your choice, using a tracked service. If the return is our responsibility, such as a wrong item or a defect within 30 days, we'll cover the return shipping cost.

We're sorry, but change-of-mind returns are only possible for unused, unassembled items, so we're unable to accept products that are partly assembled or have been run. But if you're stuck during assembly or your engine has a problem, you're covered: send us a photo or short video and we'll help you finish it, with free replacement parts for manufacturing defects for 1 year.

We understand how worrying that is. With tracked shipping, both you and we can follow the parcel, and if something goes wrong, you can file a claim with your carrier. We'll do everything we can to help, although we're only able to issue a refund once the return reaches us.

The timing depends on how long the return takes to reach us: returns to our US or EU warehouse are usually faster, while returns to China usually take about 15–30 days in transit. We'll email you when your return arrives and once it's been checked. After that, we'll issue the refund within 7 business days. For change-of-mind returns, the refund covers the product price; paid shipping such as Express can't be refunded. Depending on your bank or payment provider, it may take a few extra days to appear in your account. If you haven't received it after 7 business days, please contact us.

Yes. Just tell us which product you'd like when you contact us. If the new product costs more, we'll ask you to pay the difference. If it costs less, we'll refund the difference to your original payment method. For change-of-mind exchanges, the same conditions apply: the item must be unused and unassembled, and return shipping is at the customer's cost.

Yes. You can return one or more items from a multi-item order. We'll refund the items you send back, as long as they meet the return conditions.

Usually not. In most cases, photos or a short video are enough, and we'll send the replacement part directly. We'll only ask you to return an item if we need to inspect it.

Yes, any time before it ships. Just email us with your order number and we'll cancel it with a full refund. See our Shipping Policy for more details.

We're sorry, but we're only able to process returns for orders placed on our official website, stirlingkit.com. Websites with similar names are not affiliated with us. If you're unsure where you ordered from, send us your order details and we'll check.

Stirlingkit products are sold exclusively through our official website, stirlingkit.com. We don't sell on eBay, Amazon or other marketplaces. If you bought from another seller, please contact them first. They have your order details and are responsible for returns, refunds and warranty on that purchase.

Our free after-sales support, warranty and replacement parts cover orders placed on stirlingkit.com only. If you'd still like our help, we can offer paid technical support. The consultation fee depends on the issue, and any replacement parts are charged separately. Just email us your model, a few photos or a short video and a brief description of the problem. We'll quote the cost and confirm it with you before we start.

For full warranty and direct support from our team, please always shop at stirlingkit.com.