We understand how frustrating it can be when something goes wrong with your purchase. So in order to resolve your issue as quickly as possible, we've created a simple and efficient post-sale feedback process. By following this guide, you can save time and get the help you need faster.

For your convenience, we've outlined clear steps for each situation. Follow this guide and you'll get the support you need in no time.

Product Issues

Frequently asked questions：

Correct Feedback:
1. Provide Your Order Number
Share your order number first. This helps us locate your purchase and verify your request.
2. Describe the issue clearly
Detail the issue (e.g., product damage, missing parts, or functional issues). This ensures we understand your concerns and provide the right assistance.
3. Provide supporting evidence (if applicable)
If the issue involves missing parts, damage, or defects, please attach clear photos or videos.
Make sure the images/videos clearly show the condition of the product and any visible issues.

After providing this information, our customer service will help you process it faster

Returns and Refunds

Frequently asked questions：

 Solution Process：

1. Provide your order number
Share your order number to help us identify your purchase.

2. Explain the reason for your return
Clearly state the reason for your return (e.g., not as described, received the wrong item, or no longer needed).

3. Provide visual evidence (if applicable)
For completely unopened and used products. Please attach photos/videos to support your request. Make sure the images clearly show the condition of the item.
But please note: For damaged or wrong items, products that affect our secondary sales. We cannot meet your return request. Please understand. So if you are not satisfied with the product after receiving it, please do not open it casually. Contact us immediately for a return.

4. Review the return policy
View our detailed return policy

Once approved, we will send you a return address
We will arrange a refund for you after ensuring that the product is safely packaged and shipped back to the provided address

We understand that after-sales concerns such as shipping inquiries, product issues, order modifications, or returns can sometimes arise. Our goal is to make the resolution process as smooth and efficient as possible. By following the clear steps outlined in this guide and providing the necessary details upfront, you can help us address your concerns promptly. Your satisfaction is our top priority, and we’re here to support you every step of the way.

Thank you for choosing Stirlingkit, and we look forward to serving you!"

Best regards,
Stirlingkit team