We Hear You: Our Concrete Steps to Improve Shipping, Parts, and Manuals | Stirlingkit

Dear Stirlingkit Community,

Thank you for your honest feedback. Over the past weeks, we have heard your frustrations regarding parts supply, shipping transparency, and manual clarity. We know we have fallen short, and we completely understand the disappointment this has caused.

No excuses—we are taking direct, immediate action to fix these issues. Here is exactly what we are changing right now:

1. Why Parts and Engines Don't Always Ship Together

To avoid holding up your entire order when a few accessories are out of stock, we used to split the shipment and send the in-stock items first. However, we realize that marking the entire order as "fulfilled" in our system caused massive confusion and anxiety.

• Where to find updates right now: In fact, we regularly share our latest shipping updates and factory progress across our Blog, Emails, Official Social Media accounts, and Community Groups. If you want to get the
• The Fix: We will no longer leave you in the dark. We have launched a dedicated Production & Shipping Updates Page. This page will be updated weekly with specific reasons for shortages, production status, and shipping progress so you can check it at any time. Furthermore, our team will now actively reach out to affected customers every week with status updates.

2. Parts Purchasing & After-Sales Support

To solve the issue of missing or hard-to-find replacement parts, we have launched a dedicated Parts Center. We are fully committed to restocking and expanding this inventory moving forward to ensure your engines always have the support they need. 👉 Visit the Stirlingkit Replacement Parts Center

3. Hard-to-Understand Manuals? We Are Rewriting Them

To address the clarity issues with factory manuals, we are rolling out official Stirlingkit User Guides. All future manuals will be revised to meet a much more intuitive, beginner-friendly standard. You can check our live Toyan guide to see the new standard we are building toward: 👉 Reference Guide: Toyan FS-L400BGC Complete Wiring & Start-Up Guide for Beginners

• Community Tutorial Rewards: We know the real expertise lies within our community. We warmly welcome you to share your assembly guides, tips, or troubleshooting insights. Every month, we will collect these community contributions and privately send out gifts of varying tiers. These gifts will be tailored to your purchase history, matching the specific parts you need or exclusive Stirlingkit merchandise.
• Vote and Tell Us Your Needs: We want to prioritize the engines you care about most. Please let us know which engine manual needs an overhaul by filling out our demand form here: 👉 Stirlingkit Manual Improvement Request Form

💡 How to Reach Us Faster

To help us resolve your issues as efficiently as possible and speed up your order processing, we highly recommend prioritizing email to communicate your after-sales concerns.

Please reach out directly to our dedicated support email: 📧 service@stirlingkit.com

Our team is currently working at full capacity to sort through the backlog of after-sales requests and missing parts. Thank you for your patience and for holding us accountable. We are committed to earning back your trust through actual delivery and real action.

Best regards,

The Stirlingkit Team