Refund policy

Standard Return & Refund Policy

At Stirlingkit, we want you to love your build. If something is not right with your order, we are here to help.

1. 30-Day Change-of-Mind Returns

  • Eligibility: Items may be returned within 30 days of delivery, provided they are in brand-new, unused, and completely unassembled condition, with all original packaging, manuals, and accessories.
  • Assembly Exception: Due to the precision nature of our models, once assembly or operation has started (even partially), we're unable to accept the item as a change-of-mind return.
  • Fees & Shipping: There are no restocking fees. For change-of-mind returns, return shipping and any local customs/duties are the customer's responsibility. Expedited shipping fees are non-refundable.
  • Exchanges: Exchanges for a different product are welcome. We'll charge or refund the price difference.

2. Damaged, Defective, Missing or Wrong Items (1-Year Warranty)

  • Missing or Transit-Damaged Parts: Contact us within 7 days of delivery with photos or a short video. We ship replacement parts free of charge (usually dispatched within 2 business days). No product return is needed for most parts issues.
  • Serious Transit Damage: If the whole product or package was badly damaged in transit, we'll offer a replacement or a partial refund, depending on the damage.
  • Wrong Item: We'll send the correct item and cover any return shipping.
  • Defects within 30 Days: If a defect cannot be solved with replacement parts, we will provide a replacement product at our expense, including any return shipping.
  • 1-Year Manufacturing Warranty: All products carry a 1-year warranty against manufacturing defects, covering free replacement parts and technical support. The warranty does not cover damage from accidents, misuse, modifications or normal wear and tear.

3. Return Process (No RMA Needed)

  1. Contact Us First: Please email service@stirlingkit.com with your order number and issue details before sending anything back, whatever the product or warehouse. Unfortunately, we're unable to process parcels sent without our approval.
  2. Return Authorization: Our confirmation email acts as your return authorization (no separate RMA number required). Please include a copy in your parcel.
  3. Where to Ship: Items fulfilled from our US or EU warehouses return to that warehouse. All other items return to our primary facility in China (typically 15–30 days in transit). We're sorry we can't provide prepaid return labels or pickups, so please ship from your local post office or courier.
  4. Tracking Number: Please use a tracked service and send us the tracking number after shipping, so we can make sure your parcel reaches us.
  5. Refund Timeline: Once inspected at our warehouse, your refund will be issued to your original payment method within 7 business days.

4. Non-Returnable Items

  • Custom orders and items marked "Final Sale"
  • Products not purchased from stirlingkit.com

For complete details and troubleshooting guides, please visit our full Return & Refund Policy page.

This policy does not affect your statutory rights under the consumer laws of your country.