Shipping policy

Last updated: October 31, 2026

For the full guide with delivery times, carriers and FAQs, please visit our Shipping & Delivery page.

1. Shipping Costs

Standard shipping is free to most countries worldwide. Your shipping cost is always shown at checkout before you pay. If it shows $0, shipping is free.

Faster options are available as paid upgrades at checkout:

  • Express Shipping: usually delivered in 3–5 days.
  • Next-Day Delivery: available only for products in stock at our US or EU warehouse.
  • Rush Processing: your order is prioritized for faster dispatch.

RC helicopters shipped from our China / HK warehouse currently have a shipping fee due to special air transport requirements. See Section 5.

2. Processing Time

  • China / HK warehouse: in-stock orders placed before 5:00 PM (GMT+8), Monday to Saturday, are usually dispatched the same day. Orders placed after the cut-off ship the next working day.
  • US and EU warehouses: orders usually ship within 1 business day.
  • Pre-order items: ship according to the production schedule shown on our Production Updates page.

If your order contains items from different warehouses, or both in-stock and pre-order items, we ship them in separate parcels so you receive in-stock items sooner. Each parcel has its own tracking number. If you prefer to receive everything together, please leave a note at checkout or contact us.

3. Delivery Times

  • From our China / HK warehouse: 7–14 days worldwide.
  • From our US warehouse: 3–7 days within the US.
  • From our EU warehouse: 3–7 days within Europe.

Delivery times are estimates and may be longer during peak seasons. Orders from our China / HK warehouse may take a little longer around Chinese public holidays.

4. Duties and Taxes

  • Standard shipping from China / HK: import duties and taxes are included for all products except RC helicopters. There is nothing extra to pay on delivery.
  • Express shipping: any import duties and taxes are payable on delivery.
  • Orders from our US or EU warehouse: no import duties.

Where duties and taxes are not included, they may be collected by the carrier on delivery, based on your local customs rules.

5. RC Helicopters

  • From our China / HK warehouse: a shipping fee currently applies and is shown at checkout. Import duties and taxes are not included.
  • From our US warehouse: free shipping, with no import duties.
  • Batteries: lithium batteries are always shipped in a separate parcel with their own tracking number. Batteries from our China / HK warehouse travel through a dedicated battery shipping line and may arrive a few days after the helicopter.

6. Restricted Items

For safety reasons, fuel such as nitro fuel, gasoline and alcohol cannot be shipped. All engines are shipped with empty tanks and no fuel, so fuel needs to be purchased locally.

7. Tracking Your Order

Once your order ships, we will email you a tracking number. You can track your parcel on our Track Your Order page. For orders from our China / HK warehouse, the first tracking update usually appears within 3–5 business days after shipping.

8. Shipping Address

Please make sure your shipping address is complete and correct. If you need to change it, contact us as soon as possible. We can update it as long as your order has not shipped. Once a parcel has shipped, we can no longer change the address. Depending on the carrier, you may be able to arrange a delivery change directly with them.

9. Missing, Damaged or Delayed Parcels

  • Missing parts: please contact us within 7 days of delivery, and we will send the missing parts free of charge. We recommend filming a short video while unboxing, as it helps us resolve issues quickly.
  • Damaged in transit: please contact us within 7 days of delivery with photos or a short video of the packaging and the damaged part. We will send a free replacement part for any damage that happened in transit.
  • No tracking update: if your tracking has not updated for more than 10 days, please contact us with your order number and we will check with the carrier.

Please keep the original packaging until your issue is resolved, as the carrier may need it for an inspection. All products come with a 1-year warranty against manufacturing defects.

10. Order Cancellation

  • Within 5 hours of ordering: contact us with your order number and we will cancel it free of charge. A full refund is returned to your original payment method, usually within 2 business days.
  • After 5 hours: your order may already be in processing. Please contact us as soon as possible and we will do our best to help.
  • Already shipped: once an order has shipped, we are unable to cancel it. You are welcome to accept the delivery and return it through our Refund & Return process. In this case, return shipping and any duties are at your own cost.
  • Custom orders cannot be canceled once production has started, and Final Sale items cannot be canceled.

If a parcel is refused on delivery, it is returned to us at extra cost, so we may not be able to offer a refund in that case.

11. Contact Us

If you have any questions about shipping, please email us at service@stirlingkit.com or use our contact form. We reply within 1 business day (Monday to Friday, 9:00–18:00 GMT+8).